Frequently Asked Questions
Rock Odysseys FAQ
What are your Covid-19 guidelines
We take the health and safety of our customers and employees very seriously, and we are committed to providing a safe experience during COVID-19. We are following the CDC’s most recent guidelines for COVID-19 in Washington County.
We will continue to adapt our guidelines as needed in response to COVID-19 changes and developments. If you would like for your guide to wear a mask in the vehicle, have any concerns regarding COVID-19, or would like to request special accommodations for your trip, please contact us.
What gear do I need to bring?
As we provide all technical gear including ropes, harnesses, belay devices & other hardware, helmets, gloves and climbing shoes (if climbing). Each participant will need only bring:
- Hikers or other sturdy shoes with good traction.
- Durable, active clothing. Shorts are typically fine, (but knee scuffs, or catching on vegetation are a possibility). For wet canyons, quick drying sports clothing is best; cotton tends to stick on your skin when wet. In instances of cold weather/water, we do supply wet suits.
- Always bring extra layers for unexpected cold or wet conditions–particularly for morning trips; we are operating at higher elevations and inside the canyon is always cooler than everywhere else.
- Food and water (2-3 quarts each for Half Day).
- Backpack for personal items. (We do have extra if requested.)
- Sunscreen for hikes into and out of canyon is recommended.
Can young kids participate?
Absolutely! We will generally suggest routes that can be somewhat customized and that have shorter hiking time involved. Our Full Day Combination trips are carried out in areas with less hiking requirements so as to best utilize the time and transition from one activity to the other. Other Full Day options such as Water Canyon are likely best reserved for ages approximately 12 and up.
What is your cancellation policy?
Due to demand and limited scheduling, If you cancel within 7 calendar days in advance of your reservation, you will generally be charged 50% of your total booking costs. If cancellation occurs within 48 hours of trip, you will likely be charged total booking charges except in cases of emergencies, or inclement weather. If we deem weather conditions to be unsafe, a full refund will be issued.
All cancellations are subject to a $25 processing fee.*
Full refunds will be given if Rock Odysseys determines that weather or other conditions are unsafe.*
No refunds will be issued once a tour or service has commenced except in the case of emergencies! Any changes to reservations, including group size or trip options (i.e. Full or Half-day trips) must be made within 48 hours for any applicable refunds to be issued, except in the case of emergencies, or inclement weather.*
*Convenience fee for online bookings is nonrefundable.
Do we provide food and water?
We do not provide food or water for either the half or full day options.
Are there any age, weight or height restrictions?
We do have full-body harnesses for kids and have taken participants as young as 3 with accompanying parents.
The maximum width for our adult harness is 42″, and the manufacturers recommendation is a maximum of 300 lbs for optimal safety.
Our guides have instructed a wide range of age and experience levels, and apart from these and other health considerations, both canyoneering and rock climbing may be safely enjoyed by many.
How does the pick-up and drop-off work?
Our guides will either drive to you and pick you up at your designated hotel, Airbnb, or campsite at the appointed time or will provide a convenient meeting location closer to our canyoneering and climbing destinations.
If you are staying up on East Zion (i.e. Zion Ponderosa), Kanab, St. George, or driving to the Zion area the day of your activity, we will arrange for a convenient meeting location for you and your guide and will send you a GPS dropped pin for ease of locating.
What is the difference between a Private and an Opt-In Trip?
Because of the costs of running a trip of this kind, our one- person canyoneering or rock climbing trips are the same price as for two people; the Opt-In allows opportunity for single-participants to join a group at the standard rates of $140 for Half Day and $190 for a Full Day. Look for availabilities on the Calendar, or call for more info.
What are the requirements to hold a reservation?
Purchasing trips online will charge the total fees at the time of booking. If you would prefer to hold with a deposit, we require 50% which will guarantee your reservation.